DeeDee Terms & Conditions

Last updated: 23rd May 2026
Effective date: 23rd May 2026

 

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the DeeDee website, mobile applications, web dashboard, and related services (together, the “Platform” or “Service”) operated by DeeDee App Ltd (“DeeDee”, “we”, “us”, “our”).

By creating an account, accessing, downloading, or using the Platform, you agree to be bound by these Terms.

If you are using the Platform on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use the Platform.

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2. About DeeDee

DeeDee is a digital compliance, operational management, and due diligence platform designed to help businesses manage operational records, inspections, tasks, safety checks, reporting, and related workflows.

DeeDee App Ltd is registered in England and Wales.

• Company Name: DeeDee App Ltd

• Company Number: 16367743

• Registered Office: 12 Woodland View Abbeydale Road South, Dore, Sheffield, England, S17 3LA

• Contact Email: Directors@deedeeapp.com

 

3. Eligibility

You may only use the Platform if:

• you are at least 18 years old;

• you have authority to act on behalf of your organisation where applicable;

• your use complies with all applicable laws and regulations.

The Platform is intended for business and commercial use only.

 

4. Accounts and Access

To access certain features, you must create an account.

You agree to:

• provide accurate and complete information;

• keep your login credentials secure;

• promptly update account information where necessary;

• ensure that access to the Platform is restricted to authorised users only.

You are responsible for all activity occurring under your account.

You must notify us immediately if you suspect unauthorised access or security breaches.

We reserve the right to suspend or terminate accounts where:

• these Terms are breached;

• payments remain overdue;

• misuse, abuse, or suspicious activity is identified;

• continued access may create legal, operational, or security risks.

 

5. Subscription Plans and Billing

Certain parts of the Platform may require a paid subscription.

Subscription pricing, user allowances, features, and billing frequency are displayed on our website or within the Platform.

Unless otherwise stated:

• subscriptions renew automatically at the end of each billing cycle;

• payments are processed securely by third-party payment providers such as Stripe;

• fees are payable in advance;

• all prices may be subject to VAT where applicable.

You authorise DeeDee and its payment processors to collect recurring subscription charges using your chosen payment method.

If payment cannot be collected:

• access to parts of the Platform may be suspended;

• accounts may be restricted;

• services may be terminated after reasonable notice.

We may change subscription pricing from time to time by providing reasonable notice.

 

6. Free Trials and Promotional Access

We may offer free trials, beta access, promotional pricing, or limited-time access.

Unless cancelled before the trial ends, paid subscriptions may begin automatically.

We reserve the right to:

• modify or withdraw promotional offers;

• restrict eligibility;

• terminate trials where misuse is identified.

 

7. App Store and Mobile Platform Terms

If you download the DeeDee mobile application through the Apple App Store or Google Play Store:

• your use of the app must also comply with the relevant app store’s terms and policies;

• the licence granted to you is limited, non-exclusive, non-transferable, and revocable;

• Apple and Google are not responsible for the Platform, its content, maintenance, support, or claims relating to the app;

• DeeDee, not Apple or Google, is responsible for customer support and operation of the Platform.

You acknowledge that:

• Apple and Google are third-party beneficiaries of these Terms;

• they may enforce applicable provisions against you where permitted.

 

8. Permitted Use

You may use the Platform solely for lawful business purposes.

You must not:

• use the Platform unlawfully or fraudulently;

• interfere with or disrupt the Platform;

• upload malicious code, malware, or harmful content;

• attempt unauthorised access to systems or accounts;

• reverse engineer or attempt to extract source code;

• copy, scrape, reproduce, or exploit the Platform without permission;

• share accounts improperly;

• use the Platform in a manner that could damage DeeDee’s reputation or infrastructure.

We reserve the right to investigate misuse and take appropriate action.

 

9. Customer Data

You retain ownership of data, records, documents, images, and information uploaded to the Platform (“Customer Data”).

You grant DeeDee a limited licence to:

• host;

• store;

• process;

• transmit;

• back up;

• analyse;

• display

Customer Data where necessary to operate, maintain, secure, and improve the Platform.

You are responsible for ensuring that:

• you have appropriate rights to upload Customer Data;

• uploaded data is lawful and accurate;

• your use complies with applicable data protection and employment laws.

 

10. Compliance Disclaimer

DeeDee is designed to assist businesses with operational compliance, due diligence, task management, and record-keeping.

However:

• DeeDee does not guarantee legal compliance;

• DeeDee does not guarantee inspection outcomes, audit results, certifications, or regulatory approval;

• businesses remain solely responsible for their own legal obligations, operational procedures, staff conduct, and compliance decisions.

The Platform should not be treated as legal, regulatory, health and safety, food safety, employment, or professional advice.

 

11. Availability and Support

We aim to provide reliable access to the Platform but do not guarantee uninterrupted or error-free operation.

Access may occasionally be affected by:

• maintenance;

• upgrades;

• technical failures;

• internet outages;

• third-party service interruptions;

• events outside our reasonable control.

We may modify, suspend, or discontinue parts of the Platform where reasonably necessary.

Support availability, response times, and service levels may vary depending on subscription tier.

 

12. Intellectual Property

All intellectual property rights in the Platform remain the property of DeeDee App Ltd or its licensors.

This includes:

• software;

• source code;

• branding;

• logos;

• graphics;

• interfaces;

• workflows;

• content structure;

• documentation;

• designs;

• platform functionality.

These Terms do not transfer ownership of any intellectual property rights to you.

You may not copy, modify, distribute, reproduce, or commercially exploit any part of the Platform except as expressly permitted.

 

13. Confidentiality

Each party agrees to protect confidential information received from the other party.

Confidential information includes:

• business information;

• operational data;

• pricing;

• technical information;

• security processes;

• customer information.

This obligation does not apply where information:

• is already public;

• is independently developed;

• must be disclosed by law.

 

14. Data Protection

We process personal data in accordance with our Privacy Policy.

Where DeeDee processes personal data on behalf of business customers, the customer may act as data controller and DeeDee may act as data processor.

Customers remain responsible for:

• determining lawful processing purposes;

• employee notices and policies;

• lawful collection and use of personal data.

We implement reasonable technical and organisational measures designed to protect personal data.

 

15. Third-Party Services and Integrations

The Platform may integrate with or rely upon third-party services including:

• payment providers;

• hosting providers;

• communication tools;

• analytics providers;

• device manufacturers;

• app marketplaces.

We are not responsible for:

• third-party services;

• external websites;

• third-party outages;

• third-party data handling;

• third-party policies or terms.

Your use of third-party services may also be subject to separate terms.

 

16. Limitation of Liability

Nothing in these Terms excludes liability which cannot legally be excluded under applicable law.

Subject to that:

DeeDee shall not be liable for:

• indirect or consequential losses;

• loss of profits;

• loss of business;

• loss of revenue;

• loss of goodwill;

• loss of data;

• business interruption;

• missed inspections;

• regulatory penalties;

• customer or employee actions;

• internet or connectivity failures;

• device failures;

• unauthorised access caused by customer negligence.

To the maximum extent permitted by law, DeeDee’s total aggregate liability arising from the Platform shall not exceed the total fees paid by the customer to DeeDee during the twelve months preceding the claim.

 

17. Indemnity

You agree to indemnify and hold harmless DeeDee App Ltd against claims, liabilities, losses, damages, costs, and expenses arising from:

• your misuse of the Platform;

• breach of these Terms;

• unlawful Customer Data;

• violations of applicable laws;

• claims brought by third parties arising from your activities.

 

18. Suspension and Termination

We may suspend or terminate access immediately where:

• these Terms are breached;

• unlawful activity is suspected;

• security risks arise;

• required by law;

• payment obligations are not met.

Upon termination:

• access rights cease immediately;

• subscriptions may end;

• Customer Data may be deleted after reasonable retention periods.

Certain provisions of these Terms survive termination, including:

• intellectual property;

• confidentiality;

• liability limitations;

• indemnities.

 

19. Changes to the Platform

We may modify, improve, update, or discontinue parts of the Platform from time to time.

This may include:

• feature changes;

• interface updates;

• security improvements;

• pricing updates;

• integrations;

• operational enhancements.

We may also release beta or experimental features.

 

20. Changes to These Terms

We may update these Terms periodically.

Where material changes are made, we may provide notice through:

• the Platform;

• email;

• the website.

Continued use of the Platform after updated Terms take effect constitutes acceptance of the revised Terms.

 

21. Force Majeure

DeeDee shall not be liable for delays or failures caused by events outside reasonable control, including:

• natural disasters;

• internet outages;

• cyber attacks;

• utility failures;

• labour disputes;

• government actions;

• pandemics;

• supplier failures.

 

22. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Platform.

 

23. Contact Information

For questions relating to these Terms, please contact:

DeeDee App Ltd
12 Woodland View Abbeydale Road South, Dore, Sheffield, England, S17 3LA
Email: Directors@deedeeapp.com

 

24. Entire Agreement

These Terms, together with the Privacy Policy and any additional written agreements between the parties, form the entire agreement relating to use of the Platform.

They supersede prior discussions, representations, or understandings relating to the Platform.

 

25. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

 

26. No Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of rights.