Kitchen Support & Contact
Get expert help with kitchen compliance, implementation support, and technical assistance from our team of catering professionals.
Our Helpline
+44 (0) 123 456 7890
Emergency compliance support available 24/7
Email Support
Technical and compliance questions
Response within 2 hours during business hours
Support Hours
General Support:
Mon-Fri: 07:00 AM - 10:00 AM
Saturday: 08:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
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Emergency Support - 24/7​
Self-Service Support Resources
Video Training Library
Knowledge Base
Quick Start Guides
Community Forum
Frequently asked questions
DeeDee provides 16 comprehensive digital checklists covering all UK HACCP requirements including critical control points, temperature monitoring, cleaning schedules, and allergen management. Our system automatically logs temperatures, sends alerts for non-compliance, and maintains digital records for inspections.
Yes! Our mobile app is specifically designed for busy kitchen environments. It features a waterproof-friendly interface, large touch targets for gloved hands, quick temperature logging, and offline functionality so staff can continue working even without internet connection.
DeeDee generates instant compliance reports with all your digital records, temperature logs, and completed checklists. Inspectors can view real-time data, historical trends, and compliance status. Many customers report significantly smoother inspections and higher compliance scores.
Most kitchens are up and running within 24-48 hours. We provide step-by-step setup guides, video tutorials, and can schedule a personalized onboarding session. For multi-location operations, we offer dedicated implementation support with project management.
Minimal training is needed. The app is intuitive and designed for busy kitchen environments. We provide quick-start guides, video tutorials, and can arrange live training sessions. Most staff become proficient within 15-30 minutes of first use.
DeeDee works offline! Staff can log temperatures, complete checklists, and record data even without internet. All information automatically syncs when connection is restored. This ensures no compliance gaps during busy periods or connectivity issues.
Absolutely. While we provide comprehensive templates, you can customize checklists, add your own procedures, set specific temperature ranges, and create custom workflows. Professional and Enterprise plans include full customization support.
We use enterprise-grade security with encrypted data storage, regular backups, and GDPR compliance. Your kitchen data is stored securely in UK-based servers with 99.9% uptime guarantee. We never share your data and you maintain full ownership.
We offer comprehensive support including email, phone, live chat, video tutorials, and dedicated account management for larger operations. Emergency support is available 24/7 for critical compliance issues. Most queries are resolved within 2 hours.
